Negotiation

Understand the problem before solving it

Here’s a math problem for you: Addition. What’s the answer? Uh… You can’t solve “addition.” You need more information first. Solution space Mathematicians use the word “solution space” to describe the set of possible solutions to a problem. People who do a lot of systematic problem-solving – negotiators, mediators, engineers, project managers – use it …

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All Negotiation

Resetting a negotiation gone bad

Here’s something that actually happened to me: Two companies worked together on an online system. The system had a problem that could not be fixed, but we needed to figure out what actions to take that would clean it up as much as possible. During the negotiation, I was frustrated that the other party kept …

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